Your Hair. Your Way. H2D Everyday.
Elevate FAQs
Which Elevate brush size should I use?
It depends on your hair length and the look you want:
- 30mm: short hair, bangs and precise root lift
- 38mm: bobs, lobs and extra volume at the crown
- 45mm: medium lengths with soft, bouncy ends
- 50mm: medium to long hair and a sweeping, salon-style blowout
Mix and match. Use a smaller brush at the root for lift and a larger one through the lengths.
Can I use the Elevate on wet hair?
You can, but for the best result we recommend rough-drying your hair until it's around 80% dry first. Wetter hair takes longer to style, so starting mostly dry gives you a quicker, smoother blowout with less time under heat.
What heat setting should I use?
The Elevate has 5 heat settings: 110°C, 130°C, 170°C, 190°C and 210°C. Use the lower settings for fine, fragile or coloured hair, and the higher settings for thick or coarse hair. If you're unsure, start low and work your way up.
How do I change the brushes?
The brushes twist and lock onto the handle. Let the brush cool or wear the heat-resistant glove included, then twist to unlock and pull it off. The new brush only fits one way. Push it in and twist until it lines up with the locked padlock symbol.
How do I clean my Elevate?
Always make sure it's unplugged and completely cool. We recommend removing hair from the brush after each use, as hair left on the brush can burn over time.
Is the Elevate dual voltage?
Yes. The Elevate is dual voltage, so you can take it travelling. You'll still need a plug adaptor for overseas power points.
What's included with the Elevate?
The H2D Elevate handle, 4 interchangeable ionic thermal brushes (30mm, 38mm, 45mm and 50mm), a heat-resistant glove and the H2D signature black storage case. Available in Matte Black and Rose Gold.
What warranty does the Elevate come with?
Like all H2D professional styling tools, the Elevate comes with a 12-month replacement warranty. We don't repair our tools. If there's a proven genuine manufacturer fault, we replace it.
Shipping + Returns
Do you offer FREE Shipping?
All Australian orders over $180 receive free standard shipping with Australia Post.
How do I track my order?
Stay in control of your order with our easy-to-use tracking feature. As soon as your order is on its way, you'll receive a tracking number to monitor its journey from our warehouse to your doorstep. With real-time updates, you'll always know where your package is, giving you peace of mind and the power to plan accordingly.
Get in touch
We're here to assist you every step of the way. If you have any questions, concerns, or just want to say hello, don't hesitate to get in touch with our friendly customer support team. Reach out through our contact page, and we'll be more than happy to help with any inquiries or assistance you may need. Your satisfaction is our priority.