Frequently Asked Questions

General Questions

How long is the warranty on the H2D Hair Care Professional Styling Tools? 

All H2D Hair Care Professional Styling Tools come with a twelve-month replacement warranty. We don't repair our styling tools; we replace them automatically if there’s a manufacturer fault. 

Self-repairs to any H2D styling tools void the warranty. Engaging in self-repair of H2D products is not advisable as it can compromise the integrity and safety of the tools. Unauthorised repairs may lead to malfunction or damage, potentially causing harm to the user and voiding any manufacturer responsibility for product defects. It is recommended to contact authorised service providers for any repairs or maintenance to ensure the tools remain in optimal working condition and under warranty coverage.

 

Can I use my H2D Hair Care Professional Styling Tools overseas? 

Most H2D styling tools are dual voltage, making them usable worldwide. This includes the Linear II Range, X3, and X5 Curling Wands. However, the H2D Xtreme and H2D Max Duo Hair Dryer are not dual voltage and will only work in countries with the same voltage as Australia, such as Europe, England, and Indonesia. 

Do the H2D Hair Care Professional Styling Tools have a sleep mode function. 

Yes, all of the H2D Hair Care Professional Styling Tools have a sleep mode function.

 

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Linear II Hair Straightener 

What’s the buzzing noise I can hear in my H2D hair straightener? 

The H2D Hair Care Linear II Hair straighteners have an ionic generator component. It is u for your straightener to make a buzzing sound. Please don't worry!

My H2D Straightener plates don't seem to meet.

That's perfectly normal. All H2D hair straighteners have floating ceramic plates. When the hair straightener is turned off and not in use, there will be a large gap between the plates.  Once the straightener is turned on, the gap between the plates will close up but not completely. Our technology ensures that the ceramic plates never touch one another and cause damage to the plates. Instead, the hair will glide through the floating plates. 

Is the temperature adjustable in the H2D Linear II Straighteners?

All H2D Linear II models have adjustable temperature control. 0-230 degrees. 

What are the plates made out of?

The Linear II range has ceramic plates. 

Is there a difference between the colours of the products?

No, all of the H2D Hair Care Professional Styling Tools have the same technology; the only difference is the colour.

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Curling Wand 

Why does Error appear on my H2D Hair Care Professional Curling Wand?

"Error" will only ever appear when your ceramic barrels have not been inserted into the hand unit correctly. It is essential to make sure that the barrels are pushed the whole way to generate a secure electrical connection. If the word “error” appears when in use, please turn the curler off and ensure that the barrel is inserted correctly. If the word “error” is still showing, please check all other attachments and then contact us directly. 

Do I need to use the padlock on the curling wand hand unit? 

Absolutely! If the barrel is not locked securely in place, it could fall out If held in a downwards position. If you are struggling to lock the barrel into place, please get in touch with H2D immediately to seek assistance. 

My Curling Wand will not lock?

If your curling wand does not lock into the closed padlock position, barrel attachment is not inserted correctly. It is e to make sure that the barrel is correctly inserted. Push your barrel into the hand unit. Using the Curling Wand whilst unlocked is a safety risk and m the product. 

 

Is there a difference between the colours of the products?

No, all of the H2D Hair Care Professional Styling Tools have the same technology; the only difference is the colour.

Is the temperature adjustable in the H2D Curling Wands?

All H2D Curling Wand models have adjustable temperature control. 0-230 degrees. 

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XTREME 

How many speed setting does the XTREME have?

The XTREME has three speed settings. 

What attachments come with the XTREME?

The XTREME has five attachments in total. In the box you will find the following attachments.

• Diffuser
• Air Concentrator
• Smoothing Attachment 
• Two Barrels with alternative air flow (up & down)

What are the temperature settings on the XTREME?

The XTREME has three template settings as well as a cool shot. The settings are 60 degrees, 90 degrees and 120 degrees. 

Can the XTREME be used in the USA?

No unfortunately not. Due to the motor power in the XTREME it can not be used in the United States of America.

Is it normal to feel cool air coming out of the cable near the handle?  

That’s perfectly normal. The air is just thermal dissipation from the dryer and motor.

What is the code E09 showing on my LCD screen? 

Error code E09 indicates that your filter is dirty. To resolve this, perform an auto clean on the Xtreme hair dryer by holding down the cool shot button for 5-10 seconds until a 10-second cleaning countdown begins. Once the cleaning is finished, remove the filter cover and clear any fluff or hair particles from the filter.