Frequently asked questions

Yes — free standard shipping on all Australian orders over $150.

Standard: free over $150, or $9.00 under $150. 1–8 business days.
Express: $5.95 over $150, or $13.99 under $150. 1–3 business days.

We aim to dispatch all orders within 24 hours of payment, Monday to Friday, excluding weekends and public holidays. If your order needs extra handling time we'll contact you.

As soon as your order leaves our warehouse you'll receive an email with a tracking number, so you can follow it right to your door.

Every parcel is sent with tracking. If the driver decides a safe drop isn't suitable, your parcel will be held at your nearest post office for collection.

Yes — leave a note at checkout, or contact us as soon as you can after ordering. Please note we can't be held responsible for orders lost or stolen after delivery to the correct address.

We do. Tracked postage with Australia Post is $30 and takes 5–14 business days.

Yes, to selected countries including the United Kingdom, Ireland, Canada, Singapore, South Africa, the UAE and much of Europe. Standard international shipping is $50 and delivery times vary by destination.

Customs charges, duties and import taxes are the customer's responsibility. Please check the voltage of your chosen tool before ordering from overseas — see the dual voltage question under General.

Every H2D Professional Styling Tool comes with a 12-month replacement warranty. We don't repair our tools — if there's a proven genuine manufacturing fault, we replace them.

Head to our contact page, choose Warranty claim and attach a photo or short video of the fault. That's the fastest way for us to assess it.

If a product is returned for warranty assessment, the entire product must be returned — including all attachments, accessories and components. Partial returns can't be assessed.

We offer change-of-mind returns within 14 business days, as long as the product is unopened, unused and in its original packaging with proof of purchase. Once a product has been opened or used we can't offer a refund, for health and hygiene reasons.

Return shipping on change-of-mind returns is at your own cost.

Please choose carefully during sale and promotional periods — we don't offer change-of-mind returns or refunds on items bought on sale.

This doesn't affect your rights under Australian Consumer Law. If a product is faulty, not as described, or develops a genuine manufacturing fault, you're still entitled to a remedy including our standard warranty replacement, whether or not it was bought on sale.

Once your return reaches us our team inspects it and keeps you updated. If it's approved we'll refund your original payment method promptly.

Dual voltage (110–120V and 220–240V) — safe to use worldwide:

• H2D Opulence
• H2D Linear II range
• H2D Pro Dynamic
• H2D Max Duo Pro Set
• H2D Curling Wands (X3 and X5)

220–240V only — not dual voltage:

• H2D Xtreme
• H2D Ultra Styler

These two still work anywhere on 220–240V, including the UK, New Zealand, most of Europe, Singapore and South Africa. The Xtreme cannot be used in the USA.

Yes — every H2D Professional Styling Tool has a sleep mode function.

No. Every H2D Professional Styling Tool has identical technology inside. The only difference is the colour.

The Linear II has ceramic plates coated in tourmaline. Ceramic heats evenly so there are no hot spots to damage your hair, and it glides smoothly, making styling easier and reducing breakage.

Tourmaline releases negative ions that tame frizz, lock in moisture and leave hair looking shiny and healthy.

Great question — the Linear II has floating ceramic plates designed to adjust slightly as you style. That's intentional, and it keeps pressure even no matter the section size or angle.

• Smooth styling — glides through hair with no snagging or breakage.
• Even heat — consistent contact for sleek, even results.
• Hair health first — gentle on hair, reducing tension and damage.

Fully adjustable from 0–230°C, so it suits every hair type — fine and delicate through to thick and rebellious.

Yes. The entire Linear II range is dual voltage, so it's your perfect travel companion — at home or anywhere in the world.

That's the ionic generator doing its job. It's completely normal for your Linear II to make a soft buzzing sound — nothing to worry about.

The Opulence has floating ceramic plates. Ceramic heats evenly so there are no hot spots to damage your hair, and it glides smoothly, making styling easier and reducing breakage.

Great question — the Opulence has floating ceramic plates designed to adjust slightly as you style. That's intentional, and it keeps pressure even no matter the section size or angle.

• Smooth styling — glides through hair with no snagging or breakage.
• Even heat — consistent contact for sleek, even results.
• Hair health first — gentle on hair, reducing tension and damage.

The Opulence has five temperature settings, tested on all hair types: 150°C, 170°C, 190°C, 210°C and 230°C.

Yes — the Opulence can be used anywhere in the world.

The H2D Ultra Styler is a 7-in-1 multi-styler. It includes:

• Blowout brush
• Hot round brush
• Straightening brush
• Curling barrels (x2)
• Hair drying nozzle
• Diffuser

Yes. The cool shot sets your style with a blast of cool air, locking in the look and reducing frizz.

The Ultra Styler also has 3 heat settings and 3 speed settings.

The Ultra Styler runs on 220–240V and is not dual voltage. It works in any country on 220–240V — including Australia, the UK, New Zealand, most of Europe, Singapore and South Africa — but cannot be used in the USA or Canada.

• Slide the lock on the back of your Ultra Styler to the unlocked position.
• Gently twist the top until it forms an L-shape, putting the handle at a comfortable angle for drying.
• Slide the lock back to the locked position to hold it firmly in place.

No. The Xtreme runs on 220–240V only. Plenty of countries share that voltage — including Australia, the UK, New Zealand, most of Europe, Singapore and South Africa — but it cannot be used in the USA.

That's normal, and it's a built-in safety feature rather than a fault. The Xtreme has an internal temperature regulator watching the motor and heating element. If the internals run hotter than the safe range, it briefly reduces power for around 1–5 seconds to let the dryer cool itself, then returns to full speed automatically.

E11 means your filter needs a clean. Regular cleaning, inside and out, keeps your Xtreme running like a dream — see the cleaning question below for the steps.

The Xtreme uses the cool shot cleaning method. This is different to the Pro Dynamic, so please follow these steps for the Xtreme only.

1. Turn the dryer off at the power button, but leave the socket switched on at the wall.
2. Press and hold the cool shot button for 5–10 seconds.
3. A 10-second cleaning countdown will begin — let it run.
4. Once it's finished, remove the filter cover, brush off any dust or fluff, and put the cover back on.

Once or twice a week for regular home use. If you're using it daily in a salon, clean it at least once a day to keep it performing at its best.

The Xtreme is an 1800-watt powerhouse that weighs less than 400g — serious power without the arm workout.

Yes. All late-2023 and newer Xtreme models have a lock that keeps your temperature and speed settings safe from accidental changes while you style.

Yes, that's completely normal. It's called heat dissipation — the tool releases built-up heat to prevent overheating, keeping it at a safe operating temperature and extending its life.

The Pro Dynamic is a 2000-watt powerhouse, built to deliver fast, salon-quality results while keeping hair healthy and shiny.

Yes. The Pro Dynamic adapts to both 110–120V and 220–240V, so you can use it safely in the USA, Canada, Australia and most of Europe without a voltage converter.

Under 400g without attachments — 2000 watts of power without the heavy lifting.

Advanced ion technology. It releases negative ions that neutralise static, seal the hair cuticle and reduce frizz, for smoother, shinier, healthier-looking hair.

That's normal, and it's a built-in safety feature rather than a fault. The Pro Dynamic has an internal temperature regulator watching the motor and heating element. If the internals run hotter than the safe range, it briefly reduces power for around 1–5 seconds to let the dryer cool itself, then returns to full speed automatically.

Yes, that's completely normal. It's called heat dissipation — the tool releases built-up heat to prevent overheating, keeping it at a safe operating temperature and extending its life.

The Pro Dynamic uses a three-step cleaning process. This is different to the Xtreme's cool shot method, so please follow these steps for the Pro Dynamic only.

1. Plug the hairdryer into the wall, but leave the power switched off at the wall socket.
2. Switch the hairdryer itself to the on position.
3. Hold down the fan speed button and turn the power on at the power point. A 10-second cleaning countdown will begin — let it run.

Error only ever appears when the ceramic barrel hasn't been inserted into the hand unit correctly. Push the barrel all the way in to make a secure electrical connection.

If Error appears while you're using it, turn the curler off and check the barrel is seated properly. If it's still showing, check all other attachments and then contact us.

Always. Lock the barrel in place before styling. If the lock won't twist, the barrel isn't pushed in properly — don't use it unlocked, as the barrel can move or fall out when held downwards. If you're struggling to lock it, get in touch and we'll help.

Ceramic, which distributes heat evenly for smooth, shiny curls with less damage. Some models are also coated in tourmaline for extra frizz-fighting power and moisture-locking shine.

Yes — every H2D Curling Wand has adjustable temperature control from 0–230°C, so you can dial in your perfect curl.

The X3 comes with 3 barrels and the X5 comes with 5 — more barrels, more curl styles. The technology is identical.

The Max Duo Pro is a limited edition set with two premium tools:

1 x H2D Linear II Hair Straightener — adjustable temperature control (0–230°C), dual voltage, sleep mode, infrared technology, tourmaline-infused ceramic plates, ionic generator and a swivel cord.

1 x H2D Pro Dynamic Hair Dryer — 2000 watts, ionic generator, ultra-lightweight, 3 speed and heat settings, cool shot, and two nozzle attachments.

Yes — both the Linear II straightener and the Pro Dynamic dryer are dual voltage, adapting to 110–120V and 220–240V. Safe to use in the USA, Canada, Australia and most of Europe without a converter.

The Pro Dynamic uses a three-step cleaning process:

1. Plug the hairdryer into the wall, but leave the power switched off at the wall socket.
2. Switch the hairdryer itself to the on position.
3. Hold down the fan speed button and turn the power on at the power point. A 10-second cleaning countdown will begin — let it run.